MR Fitness Systems Fulfillment Policy

Effective Date: 9/12/2024

At MR Fitness Systems, we are dedicated to providing high-quality online fitness coaching services. The following fulfillment policy outlines the terms and processes for delivering our coaching services, including service delivery, client responsibilities, payments, and cancellations. By enrolling in our programs, you agree to adhere to the terms described below.

1. Service Delivery and Access

Program Components:

• Custom Nutrition Guidance: Tailored nutrition plans with adjustments made as needed.
• Custom Training Plan: A personalized training regimen, adjusted as necessary based on progress and the client’s schedule and goals.
• Custom Cardio Plan: Adjustments made based on the client’s goals.
• Weekly Check-ins: Progress reviews, including feedback on nutrition, training, and cardio. Adjustments will be made as necessary to help the client achieve their goals.
• Ongoing Communication: Clients can communicate via designated channels for advice on nutrition, training, lifestyle, and mindset. Responses are provided within 1-2 business days.

2. Client Responsibilities

Clients must submit their check-in form and training, nutrition, and cardio logs, as well as progress photos, by the agreed-upon day each week. Failure to do so may delay adjustments or feedback from the coach. Progress photos may be shared on the MR Fitness Systems website or social media only if the client provides explicit consent during the check-in process.

3. Payments and Subscriptions

Payment Terms:

• Clients agree to pay the agreed-upon rate for services as detailed in the coaching agreement. Payments are processed securely through Stripe, and clients are responsible for ensuring timely payment.
• For subscription-based services, payments will be auto-renewed unless canceled by the client in accordance with the cancellation policy.

4. Cancellations and Refunds

Payment Terms:

• The client is responsible for the full agreed-upon rate of services for the entire duration of the contract, regardless of participation, absence, or withdrawal from the program. No refunds will be issued under these circumstances.
• Clients agree to pay the purchase price and will not cancel the transaction with their bank or credit card company. Prepaid services may be available, and missed payments may result in suspension or termination of services.
• Missed payments must be addressed within 10 days. Failure to do so will result in cancellation of services, and no refund will be provided.
• The client remains responsible for all fees associated with the agreed-upon rate, regardless of whether services have been fully utilized.
• MR Fitness Systems reserves the right to terminate the program if it is deemed not advantageous for the coaching to continue. In this case, the client will only be responsible for the pro-rata share of services received up to the point of termination.

5. Disclaimers & Liability Waiver

The client acknowledges that MR Fitness Systems provides coaching services and not medical advice. Clients should consult with healthcare professionals before making any significant dietary or fitness changes, especially if under medical supervision or using prescription medications.

By participating in MR Fitness Systems programs, clients assume full responsibility for any risks, including the risk of injury, associated with the fitness activities. MR Fitness Systems is not liable for any injuries or damages resulting from participation in the program.

6. Confidentiality

All client information will be kept confidential and will not be shared with third parties unless required by law. Clients are prohibited from sharing program materials, login details, or any other proprietary information with others.

7. Arbitration and Legal Agreement

Any disputes arising from the services provided will be resolved through binding arbitration as per the terms outlined in the coaching agreement. The client’s sole remedy in arbitration is a refund of the program fee, and no other damages may be awarded.